<p>Concurrent with the development of supply chain management concept in different industries, the focus shifted towards evaluation of supply chain performance. A variety of methods is used for evaluation of organizational process performance. One of the most recent methods for this evaluation is Supply Chain Operational Reference (SCOR) model. This study evaluates performance of urban management service supply chain in one of Tehran&#39;s municipality departments i.e. Urban Management Department No. 137 by introducing components and indices of Supply Chain Operational Reference (SCOR) and determines an order of priority for main processes of this model in terms of their effect upon improvement in systems and their promotion. The first hypothesis was analyzed by using inferential indices and performing Wilcoxon signed-rank test. The second and third hypotheses were analyzed by performing Friedman test. Our findings suggested that the total supply chain performance level of this department did not reach a satisfactory level.</p>